Festival Camping Limited

Terms and Conditions for the Supply of Accommodation for Hire
Terms used :
the company  : Festival Camping Limited trading as BoutiqueCamping.net
the customer : a consumer wanting to do business with the company.
the accomodation provider : a named business partner of the company.
the website : the internet pages found at http://www.boutiquecamping.net/

1. Formation of the Contract
1.1 Submission of a reservation (following registration) through the website constitutes an offer by the customer to reserve the accommodation specified. The company acts as an agent for the accommodation providers and the booking will be binding upon the customer and the accommodation provider when the company issues a confirmation of reservation email.

2. Payment Terms and Process
2.1 The total price of the accommodation and the acceptable methods of payment will be stated on the confirmation of reservation email from the company
2.2 Payments by credit or debit card are accepted via “PayPal” following the confirmation of the customer's reservation on the website.
2.3 Payment is required in full for the accommodation reserved following the confirmation of the customer's reservation on the website.
2.4 Invoices outstanding after a 3 hour period are liable to loose their reservation without notice from the company.
2.5 the company deducts a small charge from the total price the customer pay before passing the balance on to the accommodation provider.
2.6 the company may also make other deductions from the total price the customer pay to cover costs of producing and providing any additional facilities not provided by the accommodation supplier which constitute part of the customer's accommodation package (ie. toilet/shower/reception facilities).
2.7 Cooling Off Period: This service provided by the company is excluded from conditions outlined by the Consumer Protection (Distance Selling) Regulations 2000. However, our cancellation policy is detailed herein.
2.8 Damage Deposits: A damage deposit is usually collected by the accomodation provider at check in and will be returned to the customer on satisfactory check out.

3. Reservation Process
3.1 Accommodation is offered from selected accomodation providers via the website.
3.2 No guarantee of availability is made by the company at any stage.
3.3 Upon submission of a reservation to the company, if unavailable at that time the customer will be invited to submit their email address to join our waiting list for notification.
3.4 A subsequent change in availability for the accommodation the customer has expressed interest in will be notified to the customer by email. This instance of notification will be a ‘one time’ notice, with no firm guarantee of availability made (somebody else may get there before the customer !)
3.5 Submitted reservations will become ‘pending’ subject to our reservation
team establishing contact with the customer in order to confirm the order. If the customer
have not submitted a valid telephone contact number this process may be limited. A 'Pending' order may be cancelled at any time by either the customer or the company.

3.6 Confirmed bookings will trigger an invoice being sent to the customer with payment link for e-payment by PayPal (a PayPal account is not required, but the customer have limitations imposed by them). PayPal is the most cost effective payment merchant enabling us to accept flexible payment methods and limit the end cost to the customer.

4. Cancellation
4.1 If the customer cancels the booking after payment has been made and within four weeks of the event, we make no assurance that a refund will be made. The company may endeavour to re-book the customer's reservation to another party, and if successful will make a refund. Full refunds will be made if the customer books alternative accomodation on the website. Full refunds will also be granted where the customer cancels within 30 days of payment, unless it is within four weeks of the event. In all other cases any refund will be subject to a 20% deduction. Any refund sanctioned will be made via PayPal or by posted cheque at our discretion.
4.2 In the event that the festival at which the customer's accommodation hire has been booked should not take place, refunds will be given as if the customer cancelled the booking. The customer may wish to take out suitable insurance to cover this eventuality.

5. The Accommodation
5.1 the customer will have access to the accommodation as detailed on the specific pages of the website relating to the customer's reservation.
Acceptable check-in and check-out times will be specified in an email to the customer before the event. Access to the customer's accommodation outside of these times may be limited or refused.
5.2 If the customer fail to vacate the accommodation by the requisite time and/or fail to leave the accommodation in an acceptable condition and state of repair then the accommodation provider may with the assistance of the company pursue the customer for reasonable funds to cover the damage, which may be more or less than the damage deposit taken (if any).
5.3 the company maintains descriptions of the accommodation on its website, based upon information provided by the  accomodation providers. This information is designed to give the customer a guide to the accommodation only. If the customer have any particular requirements the customer should contact the website or the accommodation provider before submitting the customer's reservation and booking.
5.4 Any rules and regulations relevant to the customer's stay in the accommodation on offer will be available for the customer to read at the check-in reception supporting the accommodation on-site and/or from the accommodation supplier.

6. Information Provided by the customer and Data Protection
6.1 The customer must register through the website in order to submit a reservation and commence booking for accommodation hire. Failure to provide required information accurately (eg. contact telephone numbers) may mean that the customer's reservation is not confirmed or accepted.
6.2 The customer must accurately state the number of people for whom the customer are booking accommodation. Recommended occupancy levels are detailed on pages of the website and the websites of the accommodation providers. The customer should not plan to exceed our recommended maximum occupancy levels as access control will be managed to the accommodation areas based upon the customer's guest numbers.
6.3 the company uses a secure third-party server to manage the customer's reservation and invoicing. Payments may be made on-line via “PayPal” (account not required) following instructions on the customer's invoice. Some email SPAM filters may hinder our communication with the customer.
6.4 Data Protection Policy: Although our service is excempt from registration with the Data Protection Register, in accordance with the Data Protection Act 1998 we will follow their key principles in managing and holding the customer's personal details for our own limited purposes, in order to provide our service to the customer.

7 Disclosure to Third Parties
7.1 the company will pass a limited number of the customer's details to the accommodation provider in order for them to provide their service to the customer.
7.2 the company will hold the customer's data securely and not pass the customer's personal information on to any other parties unless demanded and required to under English Law.

8. Governing Law
8.1 The contract of service will be governed by English Law.